The Federal Competition and Consumer Protection Commission (FCCPC) has announced a major breakthrough in consumer redress, revealing that over ₦10 billion was recovered for aggrieved consumers between March and August 2025.
According to the Commission, the banking, Fast-Moving Consumer Goods (FMCG), and fintech sectors topped the list of industries with the highest number of consumer complaints within the six-month period.
📊 Breakdown of Complaints by Sector (March – August 2025):
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Banking – 3,173 complaints
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FMCG – 1,543 complaints
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Fintech – 1,442 complaints
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Electricity – 458 complaints
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E-commerce – 412 complaints
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Telecommunications – 409 complaints
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Retail/Wholesale/Shopping – 329 complaints
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Aviation – 243 complaints
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Information Technology – 131 complaints
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Road Transport & Logistics – 114 complaints
The Commission noted that the banking sector remains the leading source of grievances, ranging from unauthorized deductions and unfair charges to failed transactions and loan disputes, underscoring the urgent need for accountability in Nigeria’s financial services sector.
In its report, FCCPC confirmed that a total of 9,091 consumer complaints were successfully resolved, while highlighting that recoveries surpassed ₦10 billion — a sign of both the scale of consumer harm and the agency’s growing effectiveness in enforcing redress.
Executive Vice Chairman of FCCPC, Mr. Tunji Bello, stressed that these figures represent more than statistics:
💬 “They reflect the daily struggles of Nigerians across essential services. We are committed to holding businesses accountable, ensuring compliance with the FCCPA, and safeguarding consumer welfare.”
